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Installing Cisco IP Communicator Softphone | ITS Documentation.
Detailed logs are collected at the verbose level 5. Detailed logs remains enabled until the user changes the setting. Restrictions Caution You should ask users to enable detailed logging only when you are trying to resolve a specific issue. Detailed logging will cause degraded performance especially in lower-end client PCs. Make sure to instruct users to disable detailed logging when your troubleshooting activities are completed.
If possible, restart Cisco IP Communicator to put the application in a known state and to provide accurate logs. If the problem is intermittent or unexpected, capture the logs without restarting the application. Recreate the problem, if possible. Approximately MB of additional space is required for the installation. To fix the problem, ask the user to free up additional space on the C drive. If the application does not start up properly, try these solutions: Check network connectivity.
If Cisco IP Communicator is in the Cisco Unified Communications Manager database, and all of the above criteria have been met, the device might experience startup problems if its configuration file is damaged. In this case, delete the device from the Cisco Unified Communications Manager database, make a copy of a configuration file for a functional device of the same type as the problematic device, and rename the file.
Replace the old configuration file with the new one, and add the device to the Cisco Unified Communications Manager database. If you can ping the server, ensure that DHCP option is correctly set. Make sure remote users can establish network connectivity before launching Cisco IP Communicator. Status Messages Displayed, page. Ensure that the selected network adapter still exists in the computer for example, ensure that a selected wireless card has not been removed.
The network adapter setting allows Cisco IP Communicator to identify itself to the network; it is not used for audio transmission. For this reason, you do not need to change this setting once it is established unless you are permanently removing or disabling the selected network interface.
In this case, select the new interface, re-administer the device in Cisco Unified Communications Manager administration, and delete the old device record. As a rule, users with laptops that use docking stations should undock before launching Cisco IP Communicator for the first time after installation.
The display should show a string of 32 hexadecimal digits instead of showing Not Installed. Solution When the user chooses to use low bandwidth, calls between Cisco IP Communicator and a digital cellular phone might have poor voice quality.
Use the low-bandwidth setting only when absolutely necessary. Solution The RxType and the TxType statistics show the codec that is being used for a codec conversation between this IP device and the other device. The values of these statistics should match. If they do not, verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service.
Solution The RxSize and the TxSize statistics show the size of the voice packets that is being used in a conversation between this IP device and the other device. A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity.
Solution If the remote party cannot hear the person who placed the call on a Cisco IP Communicator, it might be for one of these reasons: The Cisco IP Communicator party has muted the recording device. The Cisco IP Communicator party is running another application that is using the microphone, such as a sound recorder or another software-based phone. The Cisco IP Communicator audio settings are incorrect. Tip In cases of occasional one-way audio, try holding and resuming the call while the symptom is occurring.
This can resolve the problem. Solution Try these solutions: Close any unnecessary applications. Be aware that launching applications and performing network-intensive tasks, such as sending , might affect audio quality. Occasional pops, clicks, or broken audio might occur if the network is experiencing congestion or data traffic problems. If the user is using Cisco IP Communicator over a remote connection for example, on a VPN connection from home or a hotel , voice quality is probably suffering from insufficient bandwidth.
If the problem persists, verify that sound cards and audio drivers are correctly installed on client PCs. This can cause various kinds of problems, including robotic transmitted audio, background noise, and sometimes changing volume levels in received audio. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Test the volume level of Cisco IP Communicator for each audio mode handset mode, speakerphone mode, or headset mode by going off-hook with each mode.
To test handset mode, lift the handset. To test speakerphone or headset mode, make sure that only the speakerphone or headset button is lit. Once you hear a dial tone, click the volume button in the main interface. A volume slider appears above the volume button. If the position of the slider is not in the middle of the range, press the volume button to reposition the slider so that the volume level is near the middle of the range.
Repeat steps 1 and 2 for each audio mode. If the problem is not volume related, suppress background noise. Noise suppression is applied to the microphone input device to prevent the transmission of noise to the remote end. Solution Verify that Windows has completed its startup process and that no other applications are still loading before using Cisco IP Communicator.
Solution Cisco IP Communicator is recommended to operate with approximately 60MB of available physical memory - this is different from minimum required workstation memory as other applications will be consuming workstation memory.
By ensuring other applications - including the operating system - have left enough available memory for Cisco IP Communicator will reduce sound distortions based on low-available RAM conditions. If users experience this condition, you may want to have them close some applications when running Cisco IP Communicator or increase the RAM in their system.
The user reports voice quality is degraded when using Cisco IP Communicator with other applications that consume available bandwidth. Solution Minimize the use of applications that consume large amounts of bandwidth examples: applications that transfer large files, send or receive video, perform screen sharing operations, etc.
The user reports voice quality is degraded when the laptop is physically moved. Solution Some computer manufacturers have introduced a feature called HDD Protection which prevents damage to the computer's hard drive when the laptop experiences movement.
This feature may also temporarily affect applications which are currently running on the workstation. The recommendation is to not physically move a computer enabled with this feature while on an active call. This lost connection can be caused by these conditions: Any network connectivity disruption such as cable breaks, switch outages, and switch reboots.
Roaming out of range while using a wireless network connection. Another system administrator with access to Cisco Unified Communications Manager might have intentionally reset the devices.
Digits Are Not Recognized By the Application Solution The user reports that when trying to make a call, digits are not recognized by the application. The user is experiencing DTMF delay and should enter the digits more slowly.
Degraded Application Performance Users complain of degraded application performance when Cisco IP Communicator and other applications are running. Solution If you want to configure Quick Search to work with an external directory, you cannot use the Directory Wizard. Instead you must create a custom configuration file. The user might need to enter credential information. Solution When Cisco IP Communicator is on a computer that is running Windows , users cannot use the Audio Tuning Wizard to tune the microphone of an audio device that is currently active.
Users should choose a time when they are not on a call and when the audio device is not in use by another application to tune it.
Solution This is a normal outcome of installing or upgrading the application and does not indicate a problem with the installation or upgrade process.
Build versions are listed in the right column. Cisco IP Communicator. These sections provide details. Cisco IP Communicator 2. Like traditional. After each problem description, instructions are provided. Difficulty printing from your PC can occur for various reasons. This application gives computers the features of IP phones, enabling high-quality voice calls on the road, in the office, or from wherever you have access to the corporate network.
You can download the setup package This program belongs to Instant Messaging in the Communication category. The versions 8. The antivirus system of our website marked the download link as safe to use. Cisco IP Communicator 8. By Cisco Systems, Inc. Cisco Unified Personal Communicator integrates your most frequently used communications applications and services. Cisco Unified Personal Communicator integrates Dynamic Mail Communicator allows you to communicate with your clients and keep in touch with your customers in a more convenience way.
Dynamic Mail Communicator was developed Dynamic Mail Communicator allows you Windows 10 Desktop Conclusion Uninstall Windows 10 built-in In this Windows Mac. Windows Users' choice Cisco ip communicator windows 10 Cisco ip communicator windows 10 Most people looking for Cisco ip communicator windows 10 downloaded: Cisco IP Communicator.
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